family stores

help heal the broken through our family stores


The Salvation Army Charleston Area Command currently operates 3 family stores. Please select the store closet to you for address and phone number. You may also schedule a pick-up by calling (304)343-4548 x 1123

Search for a location near you on the Salvation Army Truck Website

Donation Center

207 Wyoming Street
Charleston, WV 25302
304-343-4548 x 1123

Volunteer Opportunities in our Family Stores include:

  • Sorting Donations
  • Warehouse help
  • Hanging Clothes
  • Store Help

Call your local Family Store to speak to someone about Volunteer Opportunities.



Family Stores


207 Wyoming Street
Charleston, WV 25302
Pick-ups available for zip codes:
25301 – 25314.

cross lanes

911 Cross Lanes Drive
Cross Lanes, WV 25313
(681) 217-2027
Pick-ups available for zip codes 25064, 25177, 25202, 25313.


408 Main Street
Spencer, WV 25276
No pick-ups.


9 Commerce Park Rd,
Chapmanville, WV, 25508

No Pickups

Frequently Asked Questions

Where does the stuff go that you don't sell i.e. salvage bales?

Products we call soft goods are clothing, linens, curtains, blankets, stuffed animals, Etc. It is baled up into 1,100 Lbs. bales and sold to a broker by the pound. Shoes that do not or will not sell are paired and crated and sold to buyers for repurposing. Any metal good we receive is sold to a local recycler by the pound. Cardboard and certain paper goods are baled up and sold for recycling. The funds for this go back into service to the community.

What makes Salvation Army different from other thrift stores?

The Salvation Army uses the funds from the family store operation to meet needs for those in need with the necessary food, clothing and or furniture to continue life functions free of charge. Family stores also help enable us to provide financial assistance for rent and utility bills.

When will more products be coming out?
The warehouse located on Wyoming street processes all incoming donations for three of the four stores. As fast as product comes through the doors or from Home Pick Ups the employees process the best of the best and send to the stores. The flow of incoming donations dictates how fast the product gets to the sales floor. The more donations we receive the faster the product gets to the floor.
Do you accept Televisions?

We cannot accept televisions for 3 reasons:

  • Analogue televisions are no longer sought after by customers
  • We have no way to recycle them without additional cost to The Salvation army and our waste hauler will not accept them for disposal.
  • Locally the city lifted the ban and trash collectors will pick up used televisions.
What is the money used for from the thrift store?

Funds generated by the family store operation go back into direct services for those in need in our community.