Missing Persons

Locating Over 350 Missing Persons Every Year


Missing Persons

The Salvation Army Missing Persons program is a unique international social service. Its purpose is to help facilitate successful reunions between family members who have lost contact with each other.

Searches are conducted utilizing a variety of methods, including government offices, credit institutions, social service agencies and law-enforcement personnel. The Salvation Army is instrumental in reuniting thousands of families each year. The Missing Persons office receives an average of 2,000 inquiries; opens approximately 600 new cases and locates an average of 350 people annually.


More than a century of experience and credibility

The Family Tracing Service was officially established in 1885, when it was designated as ‘Mrs. Booth’s Enquiry Bureau’. In the 1880’s, many young people were leaving their families in the provinces to seek employment in the city. Families were becoming fragmented as a result of social and economic pressures; consequently, they lost track of loved ones. In 1885, an Inquiry Department was set up in London, England to receive requests from anxious family members. By the end of that year there were offices in many overseas countries where The Salvation Army was present. It has developed to become one of The Salvation Army’s most distinctive international services in many territories where it has been in operation for more than a century.

Please be advised that The Salvation Army reserves the right to accept, reject or to assign priority to any application based on the reason for the inquiry, the completeness of information provided and the feasibility of conducting searches. The restricted resources available to The Salvation Army, limitations on time and manpower, and the concern of The Salvation Army to preserve the privacy of persons in certain critical circumstances place, further restraints upon the kinds of cases that can be accepted for service. 


All inquiries should be directed to the Missing Persons/Family Tracing office nearest to your place of residence, as stated in the Application Process. In the United States, you can contact the offices listed below, depending on your geographical location.

If you live in Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virgin Islands, Virginia, West Virginia, or Wisconsin, contact:

The Salvation Army Eastern Territory
440 West Nyack Road
PO Box 635
West Nyack, NY 10994-0635
Telephone: (800) 315-7699 or (845) 620-7200
E-mail: MissingPersons@use.salvationarmy.org

If you live in Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, or Wyoming, contact:

The Salvation Army Western Territory
180 E. Ocean Boulevard
P.O. Box 22646 11th Floor
Long Beach, CA 90802-5646
Telephone: (800) 698-7728 or (562) 491-8321
E-mail: Douglas.Peacock@usw.salvationarmy.org